Who we are
Cwmdu Cottages Ltd.
Our website address is: https://cottagesinbreconbeacons.com/
Reservations
Reservations for accommodation are accepted by Cwmdu Holiday Cottages on behalf of the property owners. All reservations are subject to final confirmation by the property owners which will take place within 7 days of deposit being taken.
The Agreement
The conditions of rental are between the guest and the property owner. The contract is deemed to have been made once the guest has paid a deposit, completed a booking form and Cwmdu Holiday Cottages has dispatched a final confirmation of booking. The guest must be over 18 years at the time of booking.
Booking
The person who makes a booking (the guest) will be responsible for all persons included in the booking and should ensure that they are aware of the booking conditions. The agent/owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with the booking conditions.
The guest agrees to pay the balance of the payment TWO (2) weeks before the holiday is due to start. Email reminders are sent, but delivery cannot be guaranteed. Where a guest fails to pay their balance by the due date (two weeks prior to arrival) the booking will be cancelled and the deposit retained.
Payment
For bookings made more than 2 weeks before arrival, a deposit of £100 is required. The remaining balance is due 2 weeks before the holiday commences. For bookings made less than 2 weeks before arrival, the total amount is payable in full on booking.
Number of People Using Holiday Accommodation
The owners permit the guest and members of the guest’s stated party (but no one else) to occupy the property for holiday purposes only. No more than the maximum number of persons stated in the website may occupy a property unless by prior written agreement with the owner. Extra charges may be applicable.
Arrival/Departure
The properties (unless otherwise stated in the property details) are available for occupation from 3.00 pm on the first day of the holiday and must be vacated by 10.00 am on the final day. The owners reserve the right to delay entry to the cottage should a significant clean-up be required due to previous guests departing the same day.
Cancellation or Changes by the Guest
Once the holiday is booked the guest has entered into a legally binding contract. If forced to cancel, for whatever reason, then no refund of the deposit will be due, and within 2 weeks of your holiday, no refund of the full balance is due. It is advised that a holiday cancellation protection plan should be taken out to cover the eventuality of cancellation.
Cancellations must be notified in writing (including by email) to info@cwmduholidaycottages.com immediately when they occur. The owner will endeavour to re-let the property and if successful will allow the guest to transfer to alternate dates less a £25 (+vat) administration fee plus any other expenses incurred in re-letting. The expenses incurred in re-letting will be at the discretion of the owner.
Once a booking has been accepted by the owner, it can only be changed to another date by treating the original booking as a cancellation. Holiday dates may be changed providing the property is available for the new dates and the owner is agreeable to the change. A £25 re-booking charge will be payable.
Cancellation Insurance
We recommend and expect that the guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons including bad weather for cancellation) prior to their stay.
Pets
The guest may only bring a dog/dogs, as are mentioned by the guest at the time of booking. This pet should be up to date with flea and worming treatments. A weekly surcharge of £20.00 will be made per dog. Dogs must be well-behaved and should not be left unattended in the property. They are not permitted in the bedrooms or on any furniture in the property. If damage or extra cleaning is caused by pets the guest may be billed for that charge. We also remind you that this is “sheep country” and dogs must be kept well away from all livestock. We cannot guarantee that any garden is completely dog-proof.
Other
The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the guest at all times. Guests are responsible for leaving the accommodation in good order and in a clean condition; otherwise, a cleaning charge will be levied.
Guests agree to inform owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. The owner may ask for reasonable replacement costs.
Guests should not cause nuisance or annoyance to occupants of nearby property. The use of Fireworks and Chinese Lanterns are forbidden at the properties unless written permission has been granted by the owners.
Guests should allow reasonable access to the property by the owner for maintenance given reasonable notice.
If, in the opinion of the owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the owner as discharged and the owner may repossess the property immediately. The guest will remain liable for the whole cost of rental and no refund shall be due.
The owner reserves the right to charge a security deposit payable to Cwmdu Holiday Cottages.
Complaints
The owners take great care to ensure the property remains as seen on the website. Should guests have any complaints regarding the cottage or conduct of those in the surrounding area, these should be reported to the owners immediately at info@cwmduholidaycottages.com or 07423376694.
No complaints can be considered unless notified during the guest’s stay in the property. It is the duty of guests to minimize any loss to them and therefore it is their responsibility to inform the owner at the earliest possible opportunity of any problem. Accidents, howsoever caused, during the holiday are not the liability of the owner. Complaints received after departure cannot be accepted as owners have no opportunity to resolve the complaint during the holiday.
Liability
The owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.
No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy.
Cancellation by Owners
The owners reserve the right to refuse any booking and to cancel any bookings already made if the property is unavailable (e.g. through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). The owner shall be under any other liability if such cancellation occurs. Note: in the unlikely event of a cancellation the agent will make every possible effort to secure alternative accommodation if required.
No Smoking
There is a strict No Smoking policy within all properties.
Force Majeure
The agent or owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, changes imposed by re-scheduling of airlines or any other event outside our control.
Waiver
The failure of the owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
Miscellaneous
The guest agrees that the contract with the owner is governed by English law and that any proceedings between the parties shall be conducted in the County Court nearest to the owner.
Terms and Conditions as of 1 January 2021.
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